In this article you will learn:
- How and why to use statuses
- How to create a new status or edit an existing one
- How to change an order status
How and why to use order statuses
Order statuses show you which stage your order is currently in. Each new order automatically receives the status ‘New’. By default, you have three statuses when you create a store:
Any order status can be linked to a selected action. For example, when the order is marked as Fulfilled, your customer can receive an automatic email confirming that the order has already been sent. This way, the customer always knows the status of their purchase.
Learn here how to connect email templates with a change in order status.
Creating a new status or editing an existing one
If you want to add a new status go to Settings > Orders > Order status > +Add
Every status, except the status ‘New‘, can be deleted or edited. Go to: Settings > Orders > Order Status and select the appropriate action.
You can choose which of the existing messages you want to send to the customer when you assign this status and change its colour during editing.
How to change an order status
Go to Orders > click on the order > change the status in the upper right corner.