How to add a domain

You can add a domain in two simple steps 

In this article you will also find: 


Redirecting the domain to the correct IP address

If you wish to have both your main domain (example.com) and www subdomain (www.example.com) directed to your SumUp Online Store, please follow these steps:

  1. Log in to your domain provider’s website.
  2. Find your DNS settings. Look for DNS configuration, domain management, or similar.
  3. Find the A Record for your main domain in your DNS settings. If it doesn’t exist yet, you need to create one.
  4. Edit your A Record to point to SumUp’s IP address, which is 164.132.116.246. Save this setting.
  5. Find the CNAME for your www subdomain in your DNS settings. If you don’t have a CNAME record yet, you need to create one.
  6. Edit your www CNAME to point to shops.sumup.link.

Here is an example of how the CNAME settings should look on the domain provider GoDaddy.com:

If you wish to have any other subdomain eg. shop.example.com directed to your SumUp Online Store please follow these steps:

  1. Log in to your domain provider’s dashboard.
  2. Find your DNS settings. Look for DNS configuration, domain management, or similar.
  3. Find the CNAME record in your DNS settings. If you don’t have a CNAME record yet, you need to create one.
  4. Change your shop CNAME record to point to shops.sumup.linkSave this setting.

Here is an example of how the CNAME settings should look on the domain provider GoDaddy.com:

If you need help with creating or editing these records (A Record or CNAME) , please contact your domain provider.

After domain redirection and propagation, set the selected domain as the main one in your Online Store dashboard.

Go to Settings > Domains > Click on the pen icon right next to the domain > Activate your domain as the main domain and save changes.


Add a domain in Online Store dashboard

Go to Settings > Domains > Click on + Add Domain

Click on I have my own domain

Type your domain name, but don’t select it as your main domain yet. You will only do this after you have redirected the A Record from the recorder.

Remember to add your domain with and without www.

shoplo-dodane_domeny.png


Frequently asked questions

How long does it take to redirect the domain?

The redirection of the domain depends on your domain provider. It may take from 15 minutes to 24 hours. During this time your domain will be pointing to the SumUp website. 

Why is my Online Store domain displayed on my store address even though I set up the domain redirection?

It is a common problem while redirection is still in progress. As mentioned above, redirection may take up to 24 hours, depending on your domain provider. That is why we do not recommend setting your newly added domain as the main domain immediately.

Why is my Online Store domain still not displaying correctly after 24 hours?

Usually, web browsers load web content not directly from the source but from the web browser cache. In other words, if your domain is still pointing to SumUp’s website, you should clean your browsing history, cookies, and cache in your browser.

If you’ve already waited over 24 hours and the website is still not displaying correctly, we recommend contacting your domain host.

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